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How do I sign in to Spinup Casino safely?

This page settles how you get into your account, how to check you are on the right site, and what to do when access fails.

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  • Chat, email and phone
    Day or night, support runs over live chat, email and phone.
  • TLS 1.3 encryption
    Every time you sign in, the connection uses TLS 1.3 encryption.
  • Thirty-one hour document check
    Before your first withdrawal, document checks take thirty-one hours.

Spinup Casino path

Work through the sign-in in order

Each stop shows what you should see on desktop and mobile, and where the sign-in usually goes wrong.

  1. Straight to the sign-in button

    When you reach the Spinup Casino home page, use the sign-in button, not a link from a search result or message. On desktop and in the mobile browser, that button leads to the login. Spinup Casino is licensed by the Gaming Control Board Curaçao under OGL/2013/2747/183. A copy site can look identical, so check the licence number.

  2. Type the registered address

    Once the sign-in form is open, type the email address you registered with. That address is the only identifier the form asks for, so a nickname or an old work address will not match. If you have forgotten the password, the reset link goes to that same registered address and nowhere else.

  3. Spinup Casino password box

    When the password box appears, it asks for the password you chose at registration. Before you submit, check caps lock is off and the keyboard layout is the one you use, since a switched layout changes familiar letters into different characters. Retyping from memory again and again makes a correct password look wrong.

  4. Protection rather than a fault

    After you submit, the screen may pause on a further confirmation step. The site asks for it when it cannot be sure that the person signing in is you, so treat it as protection rather than a fault. If the pause does not clear, contact support, and remember that the operator never asks for your password.

  5. From sign-in to limits

    When the account area opens, check the balance first, then look at history, limits, bonuses and withdrawals. Leaving the session open on a shared device is where people slip, so sign out before you step away. If someone else has seen your password, change it from the account area at once.

Before your first sign-in

Keep your password to yourself

Spinup Casino puts its licence and encryption on the table so you can check them yourself, not take our word.

Which body issued OGL/2013/2747/183?

The moment the sign-in page loads, the first question is who stands behind the site. Spinup Casino N.V., established in 2013, holds licence OGL/2013/2747/183 issued by the Gaming Control Board Curaçao. Every connection to your account runs on TLS 1.3, which encrypts the data passing between your device and our servers. Gaming Laboratories International carries out the audits, so the checks do not depend on the operator's word alone.

Should I ever share my password?

Once a friend, a relative or a stranger asks for your password, the answer stays no. Spinup Casino never asks for it, through live chat, email or phone, so any request for it comes from someone else. On a shared computer or a borrowed tablet, sign out before you step away. If you think another person has seen your password, open the account and change it at once. Keeping the password to yourself protects the account in a way that no screen setting can.

Spinup Casino: from locked out to signed in

Keep this open the next time your sign-in fails, or before you create an account from a new device.

Plan withdrawals around the document review

Late on a Sunday, when your details keep being rejected, the way back in starts with a reset link. The site emails that link to the address you registered with, so check that inbox and its spam folder before anything else. Keep that inbox open until the reset link arrives, because the rest of the process waits on it. Open the link and follow the steps it gives you. Verification is a separate step that you may meet later. Your identity documents are checked at the latest before your first withdrawal, and that review takes thirty-one hours. Plan for that wait when you want cash out, because it will not be settled in a single evening. A clear, complete set of files gives the review the least reason to stop.

Same account on phone and computer

On the train home, with one hand free, a phone is often the only device within reach. Spinup Casino has no app to install. Everything runs in the mobile browser, so the account you open on a phone is the same account you see on a computer. Your balance, history and limits do not split between devices. A bookmark on your phone is a shortcut to the browser page, and it leads to the same site. Signing in on either device uses the email address you registered with and the password you chose. Switching between the two needs no setup, because there is no app to update or reinstall. The layout changes with the screen, so buttons and menus may sit in different places, but each one leads to the same sign-in and account pages.

Spinup Casino will never ask for your password

Halfway through a session, the page drops you back to the home page, and you did not click anything. Treat that as a signal and act on it. Sign out yourself each time you use a shared computer, a library terminal or someone else's phone, and close the browser window once you have finished. Spinup Casino staff will never ask for your password, whether by live chat, email or phone, so any message that asks for it did not come from the team. If you think someone else knows your password, set a new one from your account area straight away, then review your history for anything you do not recognise. An unexpected sign-out is worth reporting to support as well, because the team can look at the account from their side.

Limits set before play, not after losses

The first time you open the account after registering, the overview shows what matters most: your balance, your history, your limits, the bonuses you have taken up and any withdrawals in progress. Set responsible gaming tools before you play, not after. Deposit limits cap money going in, loss limits cap how much you can lose, session time reminders show how long you have been active, and reality checks prompt you to pause and look at your play. Only one account is permitted per player, and duplicates are closed. If you want a longer break, BetStop, the national self-exclusion register run by the Australian Government through ACMA, accepts applications online at betstop.gov.au, which takes about five minutes. The shortest exclusion is three months and cannot be shortened once it starts. The National Gambling Helpline answers on 1800 858 858 around the clock.

Registered email, not a new address

Before you open the sign-in page on a new device, have the email address you registered with ready, because the site uses it to recognise you and to send any reset link, so use that address rather than a new one. Gather your identity documents too: proof of identity, proof of address and confirmation of your payment method. Having them to hand now saves a search later, when a withdrawal is waiting. Check the licence as well. Spinup Casino is licensed by the Gaming Control Board Curaçao under licence number OGL/2013/2747/183, so check that number against the regulator before you deposit. Write down [email protected] and +61 93 776 2477, both staffed around the clock, with the team answering in English, French, German and Norwegian. Keep these details in a note on the device you use most.

Lockout causes

Causes of a blocked entry

Most people fear a blocked sign-in is a permanent fault, when a single rule usually explains it.

Old inbox, no reset link

Right after you ask for a reset, the link goes to the email address on your account. If that mailbox was closed or redirected to a dead address, nothing arrives. You can tell by a silent inbox after several minutes, or by a bounce notice naming an address you no longer use.

  • Try to regain the mailbox first, through your email provider's own account recovery.
  • Once it opens, request the reset again from the login page and watch the inbox.
  • If no link appears after that, contact support by email or live chat.

Quiet for months, then stuck

After months away, a sign-in can stop even when the email address is correct. Long gaps can trigger extra checks, so the page may ask you to confirm details instead of reporting a wrong password. Read that message closely before trying anything else.

  • Read the message on screen and note exactly what it asks you to confirm.
  • Keep your registered email open, since the site sends its messages there.
  • If the same message returns after confirming your details, contact support by live chat or email.

List every address used

On an earlier visit you may have registered under the same name, perhaps with a different email address. Only one account per player is kept, and duplicates are closed, so a second profile can stop working. You can spot the pattern when your details open one profile but the address you remember opens another.

  • List every email address you have used with Spinup Casino before anything else.
  • Check which profile each address opens from the login page, one at a time.
  • If two profiles still show, contact support by email with both addresses in your message.

Back in without guesswork

On the first visit back, the password you remember may be an older one, saved in a note or another device. A failed sign-in with a correct email usually points to an old password rather than a fault. The reset route replaces that password, and the link arrives at your registered email address.

  • Pause guessing, and note which password you last remember setting.
  • Open recovery from the login page and request a reset link for your email.
  • If the reset link never arrives, contact support by phone or live chat that day.

Three contact routes

When the sign-in still fails

Whenever none of the fixes above restores access, contact support, which runs around the clock. Live chat suits most access problems, so start there. For a longer case with a copy of the message you received, write to [email protected]. You can also call +61 93 776 2477 if you prefer speaking to someone.

Spinup Casino live chat

In the minute a sign-in fails, live chat is the place to start. Have your registered email address, the exact message on screen and the time you tried.

Too long for chat?

When the problem needs more room than a chat window, email is the written route. Keep the registered email address, the exact wording of any message, and a short note of what you already tried.

Still locked out tonight

Before you send anything, write down when the sign-in last worked. Add the device and browser you used, whether a computer or the mobile browser, and whether you saw a message on screen.

Two steps

Can I look around before signing up?

Registering comes before anything else, and the welcome offer is chosen in the cashier when you make your deposit.

New players

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Weekend deposits

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Spinup Casino sign-in questions

Spinup Casino answers in the order a returning player meets each step, and nothing more.

Live chat
Can I be asked for documents just to sign in?

At sign-in, you only need the details you registered with, and no documents are asked for. Documents come later. Spinup Casino requests proof of identity, proof of address and payment method confirmation, and checks them at the latest before your first withdrawal. The check confirms that each account belongs to the person using it.

What happens if I forget to sign out at a library?

When you finish on a library, office or borrowed computer, sign out before you walk away. An account left open on a shared device can be reached by the next person who uses that browser, along with your balance and withdrawal history. Use the sign-out control inside the account rather than just closing the tab. If you suspect someone else has seen your account, contact support straight away.

Do I need to check the licence before I sign in?

Before you sign in, it helps to know who stands behind the site. Spinup Casino N.V. holds licence OGL/2013/2747/183 from the Gaming Control Board Curaçao, under company number 743756 (Curaçao). The company was established in 2013, and the audit bodies listed for the site include Gaming Laboratories International. Those details let you see who runs the site before you share any information with it.

What if I want to stay signed in on my own phone?

On your next visit from your own phone, the browser may still hold your sign-in, depending on how that browser is set up. Spinup Casino works through the mobile browser only, because there is no app to install, so the same browser settings govern the phone and the computer. If anyone else can use the phone, sign out before you put it down and do not rely on a saved sign-in.

Where do I find my balance once I am signed in?

Once you are signed in, the account area holds your balance, your history, your limits, any bonuses you have taken and your withdrawals. Nothing extra is asked for at that point. After a long break, a quick look at those sections shows what changed while you were away, before you place any new deposit or request.

When is my login information encrypted?

On every visit to Spinup Casino, from the first page to the final click, the connection runs over TLS 1.3 encryption, so the details you send are protected in transit. Encryption protects the connection, but your own device still needs care, so avoid software you do not trust. Spinup Casino staff will never ask for your password, by live chat, email or phone.

Where can I find the email address I registered with?

The next time you cannot recall which address you used, list every inbox you have had, including old ones and their spam folders. The reset link that restores access is sent only to the registered address, so an inbox you no longer open cannot help. Should you think you opened a second account, contact support rather than registering again, because duplicate accounts are closed.

When does a new password start working?

At your next sign-in after saving the change, the new password is the one that works, and the old one should no longer be used. Make the change from inside the account while you are signed in, not from a link in a message you did not expect. Keep the new password to yourself, since anyone who has it can reach your balance and history.

Spinup Casino honours a self-exclusion

Before your next sign-in, Spinup Casino offers deposit limits, loss limits, session time reminders, reality checks and self-exclusion. Self-exclusion and limits can block signing in on purpose. Self-exclusion is your choice and also a licence rule, so it cannot be lifted early. At any hour, call the National Gambling Helpline on 1800 858 858; it is open twenty-four hours a day, every day of the year. Gamblers Anonymous Australia runs peer support meetings, and the National Debt Helpline on 1800 007 007 gives free financial counselling for gambling debt from Monday to Friday, 9:30-16:30. Once you decide, go to betstop.gov.au to register with BetStop, the national self-exclusion register. The online process takes about five minutes.

Apply limit
  • Deposit and time limits
  • Account self-exclusion
  • Self-assessment and reality checks
  • Gamblers Anonymous Australia

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